Privacy Policy

Information We Collect

We collect information that you provide directly to us, including your name, email address, and any other information you choose to provide.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Communicate with you about products, services, and events

Service Providers and Sharing

We share information with third-party service providers that help us operate Koine Guide. These providers are permitted to process your information only to provide services to us.

• Payments (Stripe): used to process subscriptions and payments. We do not store full credit card numbers; we may store billing metadata like subscription status and Stripe customer identifiers.
• Email delivery (Resend): used to send transactional emails such as login, receipts, and service notifications.
• Analytics (Google Analytics): used to understand site/app usage and improve performance.
• Product analytics (Microsoft Clarity): used to understand how users interact with pages through heatmaps and session replays to improve usability. We take reasonable steps to limit collection of sensitive information in these tools.
• Hosting (Replit): used to host and operate the application infrastructure.

We may also share information if required by law, to protect our users, or in connection with a business transfer (like a merger or acquisition).

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our site and app are used.

• Strictly necessary: required for authentication and core functionality.
• Analytics: helps us understand usage (for example, Google Analytics).
• UX/session replay analytics: helps us improve usability (for example, Microsoft Clarity heatmaps and session replays).

You can control cookies through your browser settings. In some regions, your consent may be required before we use non-essential cookies.

Data Retention

We retain personal information for as long as necessary to provide Koine Guide, comply with legal obligations, resolve disputes, and enforce our agreements. For example:

• Account data: kept while your account is active and for a reasonable period after deletion to comply with legal and operational requirements.
• Billing records: retained as needed for tax, accounting, and compliance.
• Analytics data: retained according to our vendor settings (for example, Google Analytics and Microsoft Clarity retention controls).

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to our use of your information

To request access, correction, or deletion, email support@koineguide.com from the address associated with your account and include the subject line “Privacy Request”. We may ask you to verify your identity before completing your request.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.